Contextually Inappropriate
by Dave Tufts - August 6, 2007 / 11:08am View more articles
Our office's T1 line was down this morning. I called Speakeasy, our provider, hoping to resolve the problem.
It took almost two minutes before I got through their phone menu. I dialed their 800 number, pressed 5 for business support, pressed 2 for T1 support, then pressed 1 to report a network problem.
This is the current network status as of 6:39am Pacific Time.
We are experiencing an outage in the Boston, Massachusetts area which is causing connectivity problems for customers there.
For more information, please visit
speakeasy.net/systemstatus
Let me paraphrase: "Your internet is down. Go to our website for more info."
The only reason anyone cares about system status is when their system has no status. I'm sure speakeasy.net/systemstatus is an excellent page filled with useful information. However, while experiencing an outage, the page is useless to me. A more contextually appropriate message would be, "For updated information call Business T1 Support directly at 800-000-0000".
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7 Comments
I guess that's where you'd be wrong:
Region : Boston
E.T.A. : (none)
Services Affected : Internet connectivity
We are currently experiencing an outage in the Boston MA area. Our vendors are working to resolve this issue as soon as possible, and we will post additional updates as we get them.
Update: 08/06/07 08:16:26 AM This issue has been resolved.
http://validator.w3.org/check?uri=referer
Re: Original Topic
I love the irony. You're web service is down, to check its status go online.
I can here the "waaa waaaaaaaaaa" from out here.
"aye dios mio" ~Fred Armisan
Sorry, IE 6 should be able to deal with a perfectly valid 'code' tag. That said, I would rewrite my blog HTML if IE rendered the page unusable instead of just ugly. Ugly is fine with me and 94% of all IE6 users.